March 2010

Cloud Computing, someday, yes?

by Erik on March 8, 2010

in Business Logic,Cloud Computing,Enterprise Systems,Risk,SaaS

Cloud computing hype has been “deafening” lately, as the Economist puts it plainly. But, is it really hype or is it an accurate vision of the future of enterprise? Given the straitened times, you would have thought that cash-strapped companies would be jumping at the chance to outsource their computing operations to the Amazons, Googles, [...]

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More on Technology and Customer Service

by Erik on March 7, 2010

in Apple,Business Logic,Business Metrics,Competition,CRM,iPhone,Technology

Due to the nature of my job, I find that I am constantly thinking about how to improve customer satisfaction, but as a consumer, it’s also something that I am acutely aware of when it’s done incredibly well (see my post about J.Crew). Add technology to the mix, and you can bring satisfaction levels to [...]

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When Customer Relationships Matter

by Erik on March 4, 2010

in CRM,Enterprise Systems,Problem Solving,Systems Integration,Technology

This week, I was fortunate (and unfortunate) enough to have been by my 88 year old grandfather’s side as he passed away from what Hospice called “adult failure to thrive.” In essence, he was ready to let go, and did so peacefully and at home with his remaining two children, and two of his grandchildren. [...]

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