Business Metrics

Due to the nature of my job, I find that I am constantly thinking about how to improve customer satisfaction, but as a consumer, it’s also something that I am acutely aware of when it’s done incredibly well (see my post about J.Crew). Add technology to the mix, and you can bring satisfaction levels to [...]

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Really interesting article from Deloitte’s Lang Davison about the “problem” with traditional business metrics. Relates back to the Shift Index I spoke about earlier. During a steep recession, managers obsess over short-term performance goals such as cost cutting, sales, and market share growth. Meanwhile, economists chart data like GDP growth, unemployment levels, and balance-of-trade shifts [...]

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