Competition

More on Technology and Customer Service

by Erik on March 7, 2010

in Apple,Business Logic,Business Metrics,Competition,CRM,iPhone,Technology

Due to the nature of my job, I find that I am constantly thinking about how to improve customer satisfaction, but as a consumer, it’s also something that I am acutely aware of when it’s done incredibly well (see my post about J.Crew). Add technology to the mix, and you can bring satisfaction levels to [...]

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Google Chrome OS: Be A Part of the Cloud

by Erik on July 11, 2009

in Cloud Computing,Competition,Google,Green Tech,SaaS,Technology

Cloud computing could become mainstream with Google’s annoucement this week to release the Chrome operating system for NetBook PCs. I believe the cloud is the platform of the future, and Google is uniquely poised with their already popular office suite, Google Docs, and their other Google Apps which do just about everything owners of netbooks [...]

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Facebook Nabs The Man Who Engineered Google AdSense For Many Years

by Erik on June 14, 2009

in Competition,Facebook,Google,Human Resources

Facebook has just hired Greg Badros, a Google Senior Director of Engineering, we’ve learned. Badros joined Google in early 2003 and has worked his way up the chain since then. At Facebook, his official title will be Director of Engineering. At Google, Badros was in charge of the AdSense engineering team from its formative years [...]

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