CRM

Due to the nature of my job, I find that I am constantly thinking about how to improve customer satisfaction, but as a consumer, it’s also something that I am acutely aware of when it’s done incredibly well (see my post about J.Crew). Add technology to the mix, and you can bring satisfaction levels to [...]

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This week, I was fortunate (and unfortunate) enough to have been by my 88 year old grandfather’s side as he passed away from what Hospice called “adult failure to thrive.” In essence, he was ready to let go, and did so peacefully and at home with his remaining two children, and two of his grandchildren. [...]

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